Terms and Conditions
Welcome to Loil, your web-based, on-site auto mechanic. Loil Technologies Inc. (“Loil” or “we”) provides oil changes and other on-site auto mechanic services (the “Services”) that are offered and ordered through the Loil app and website. The use of the Loil website and the Services are subject to the terms and conditions set forth below and in the Loil website (these “Terms”). Users of the Site and/or the Services (“you”) are responsible for staying informed of, and complying with, these Terms.
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. THIS SITE AND/OR RELATED SERVICES ARE PROVIDED SUBJECT TO YOUR COMPLIANCE WITH THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. BY USING THIS SITE AND THE SERVICES, YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO BE BOUND WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM USING OR ACCESSING THIS SITE. THE MATERIALS CONTAINED IN THIS SITE ARE PROTECTED BY APPLICABLE COPYRIGHT AND TRADEMARK LAW. ANY RIGHTS NOT EXPRESSLY GRANTED BY THESE TERMS OR ANY APPLICABLE END USER AGREEMENTS ARE RESERVED BY LOIL.
1. Restrictions on Use of the Site
All pages within this website and any material made available for download through the Loil app and website (collectively, the “Site”) are the property of Loil Technologies, Inc. (“Loil”). This Site is protected by all applicable copyright and trademark laws. No portion of the materials on these pages may be reprinted, republished, modified, or distributed in any form without the express written permission of Loil, either for your own personal use or the internal use of your business. You are prohibited from using any materials available for download for commercial purposes, for public display, or to compile or reverse engineer any software contained on this Site. You must keep intact all proprietary notices, including copyright notices, contained in any downloaded materials and must comply with any applicable end-user license agreements.
2. Warranty Information
This 12 month 12,000 mile warranty extends to you as the original purchaser of Service from Loil. This warranty does not extend to any person who may purchase your vehicle after the Services are performed.
This warranty lasts for 12 months or 12,000 miles, whichever comes first, from the date the Services are provided and the odometer reading shown on the invoice. Note that any remedial work performed will not restart the warranty period.
This warranty ensures that (i) our parts and materials operate as expected under normal use, and (ii) our Services are rendered in a competent and satisfactory manner. The warranty does not extend to our synthetic and conventional engine oil, which should be changed every 7,500 - 5,000 miles, respectively.
Our warranty does not cover any issues unrelated to the Services ordered by you, such as normal wear and tear of your vehicle. Any pre-existing condition of your vehicle, including those unknown to us prior to starting the Services or discovered during or after the Services are performed, are not covered under this warranty.
If you believe Loil’s Services were improperly rendered, you must first notify and provide Loil with the opportunity to inspect and remedy the issue(s) before servicing the vehicle elsewhere. Failure to do so will void any warranty on the Services received. We will not reimburse customers for any duplicate or corrective work performed elsewhere.
Filing a Claim
To inquire about obtaining service under this warranty, email us at firstname.lastname@example.org or call us at 949-245-2333 within the warranty period. When contacting us, you will need to describe the nature of the problem and provide proof of purchase, including the work order number. Vehicles must be at the location the repairs were originally made or in our service area when requesting warranty service. We cannot and will not service any vehicle warranty or otherwise on private property without express permission of property owner or at another service shop. Once a claim has been filed, our professionals will evaluate the claim in order to determine whether a defect has occurred under the scope and duration of the warranty. If a defect is found in our parts, materials, or Services within the warranty period, we will either (i) perform remedial service within a reasonable period of time, free of charge, or (ii) provide a full refund for the defective part(s), material(s), or Service(s). All defective parts and materials must be returned to Loil. If our professionals determine the claim does not fall under the warranty, you may be charged for up to one hour of labor fees as cost for the inspection.
3. Warranty Disclaimer
OTHER THAN AS EXPRESSLY SET OUT IN THE LOIL WARRANTY AS DESCRIBED IN THESE TERMS, THE SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT, AND THE SERVICES ARE PROVIDED “AS IS,” MEANING WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
LOIL DOES NOT GUARANTEE THE CORRECTNESS OR ACCURACY OF THE SITE. THE SITE MAY INCLUDE INACCURACIES OR ERRORS. UNAUTHORIZED ADDITIONS, DELETIONS, AND ALTERATIONS COULD BE MADE TO THE SITE BY THIRD PARTIES. LOIL DOES NOT WARRANT OR MAKE ANY REPRESENTATION CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON THIS SITE, SITE-RELATED SERVICES, OR HYPERLINKED WEBSITES. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES.
LOIL, ITS AFFILIATES AND ITS SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
We may update these terms from time to time as our services change and expand. We will notify you of such changes by posting them on our site. By using this Site, you are agreeing to be bound by the then current version of these Terms.
5. User Information
In order to use the Services, you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18). Additionally, you must submit to Loil certain personal information, such as your full name, email address, telephone number, vehicle address, vehicle information, and at least one valid payment method. Vehicle information may include, without limitation, the license plate number, VIN (Vehicle Identification Number), year, make, model, state of registration, etc. Your failure to maintain accurate and complete information, such as having an invalid payment method on file, may result in (a) your inability to access and use Loil’s services or (b) termination of this agreement with you. You are responsible for all account activities, and you agree to maintain the security and secrecy of your account username and password at all times. You shall notify Loil immediately if your account is subject to any unauthorized use or breach of security. Loil is not liable for any loss that you may suffer in the event that your account is compromised.
Loil collects personal information when you register with Loil and when you use Loil Services. Personal information is information about you that is personally identifiable like your name, address, VIN number, license plate number, personal vehicle information, email address or phone number, and that is not otherwise publicly available. When you book an appointment with us, we ask for information such as your name, email address, personal vehicle information and address.. Once you register with Loil or book an appointment to use our services, you are not anonymous to us.
We collect your personal information for the purposes of providing effective mobile automotive services and bolstering our proprietary service management system mobile application. We do not retain your personal information longer than necessary for the fulfillment of these purposes, except for information that is kept for your convenience and with your express authorization (e.g., storing your payment method).
Use of Information
We believe that all collected personal data should be relevant to the purposes for which it is acquired, and that such information should be accurate, complete, and up-to-date, to the extent necessary for the purposes for which it is acquired. We protect personal information by reasonable safeguards against loss, theft, unauthorized access, disclosure, copying, use or modification. We use your personal information for the following general purposes: to fulfill your requests for products and services, to improve our services, to customize the advertising and content you see and to contact you. We use anonymous information, such as that pertaining to web pages you've viewed, in order to analyze trends, track user's movements, provide a better website experience and gather broad demographic information for aggregate use. We do not use this data in a manner that would identify you personally.
From time to time we share the personal information we collect with trusted companies who work with or on behalf of Loil. We may also combine personal information with publicly available information and information we receive from or cross-reference with our partners. These companies may use your personal information to enhance and personalize your shopping experience with us, to communicate with you about products and events that may be of interest to you and for other promotional purposes. Information sharing allows us to introduce new resources based on your interests and needs. With that in mind, when you purchase an item, your customer information is shared with other select companies whose products and services you may find useful.
Information Shared with Carfax
Loil participates in the myCarfax Service Shop Program operated by Carfax, Inc. (“Carfax”). As part of that program, we collect and deliver to Carfax information about the vehicles that we service, including the vehicle identification number (VIN) and the service and repair data. Carfax may include this information in the Carfax database and it may be made available through vehicle history reports and other data and services offered by Carfax to its customers.
We do not include any personally identifiable information (“PII”) regarding you or any individual in the vehicle information that we provide to Carfax. To the extent that any PII may be inadvertently included in the information provided to Carfax, we will provide Carfax with documentation appropriately mapping the data elements so that Carfax may decline accepting any fields that may contain PII.
Please note that any information or material sent to Loil through the Site that is not requested by us will be deemed NOT to be confidential. By sending Loil any unrequested information or material, you grant Loil an unrestricted, irrevocable, world-wide, royalty free license to use, reproduce, display, perform, modify, transmit, and distribute that material or information, and you also agree that Loil is free to use any unrequested ideas, concepts, know-how, or techniques that you send us for any purpose.
We have physical, electronic and procedural safeguards that comply with federal regulations to protect the security and confidentiality of the personal information we have collected, and to prevent unauthorized access to or disclosure of any of your personal information.
7. Forfeiture of Deposit Payment
Any no-show appointments or appointments cancelled less than 24 hours before the appointment time takes place may result in the forfeiture of your deposit payment. “Deposit payments” are different for each customer, and therefore will be under the discretion of Loil, on a per-customer basis, to set the “deposit payment’ amount.
8. Mobile Servicing Information
Contractors are granted permission to operate the customer's vehicle. Please be sure the vehicle is in a safe, level place for the mechanic to perform his/her services. Do not run your vehicle for 30 minutes immediately prior to the appointment start time, as the motor oil gets hot and can injure our mechanics. Oil change prices are based on up to five quarts of oil. Any additional oil may result in an additional charge (approximately $4 for conventional and $6 for synthetic, per quart).
9. Choice of Law and Venue
These Terms are entered into in the State of California and shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Each party to these Terms submits to the exclusive jurisdiction of the state and federal courts sitting in the County of Orange in the State of California, and waives any jurisdictional, venue, or inconvenient forum objections to such courts.
10. Costs and Attorney’s Fees
In any action to enforce these Terms, the prevailing party will be entitled to costs and attorney's fees.
In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, those provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
These Terms constitute the entire agreement between Loil and you pertaining to the subject matter of this Agreement. All prior agreements, discussions, representations, warranties, and covenants are merged herein. There are no agreements, discussions, representations, warranties, or covenants, expressed or implied, between the parties except those expressly set forth herein.
13. No Unlawful or Prohibited Purpose
As a condition of your use of this Site, you warrant to Loil that you will not use the Site for any purpose that is unlawful or prohibited by these Terms.
Questions and Suggestions
If you have questions about these Terms, you can contact us at:
Loil Technologies, Inc.
1534 Sullivan Ave.
Costa Mesa, CA 92627